• What is the office fax number?

610-799-4244

• What do I do if I am running late?

If you have a scheduled appointment with our office and you know you will be running late, we ask that you call our office and let us know. Depending on the schedule, we may ask you to reschedule. We do try to accommodate if we are able.

• Can I schedule an appointment with any provider?

We try to schedule your appointment with the doctor who is your primary

Care provider. If you need to be seen for a sick appointment, you may not be able to see your provider at which time we will schedule you with who is available. If you are new to our practice, some of our providers are not accepting any additional patients. Please check with the office staff before choosing a primary care provider.

• What is the policy on missed or cancelled appointments?

If you are unable to keep your appointment, we would like 24 hours’ notice so we can use the appointment for another patient. If you are cancelling because of weather, please let us know as soon as possible. Frequently missed appointments may be charged a fee of $30.

• How do I know if you accept my insurance?

Whether you are a current patient needing to change insurances or new to our office, please call us to verify if we take the insurance. Insurance company websites are not always accurate. 

• What do I do if my insurance requires a referral to see a specialist?

We require 48 hour notice from the date of the appointment. We have a referral line where you can leave your name, date of birth, phone number where you can be reached if we have a questions, where and when your appointment is scheduled for and reason you are going. You can leave all the required information on our referral line by hitting option 3 when you call our office.

• If I go to the hospital, will my PCP be notified?

If you should require hospitalization at Lehigh Valley Health Network or St Luke’s Hospital, we will be notified and will have access to the records. Any other hospital, please let the facility know who your primary care provider is and have them fax records to our office at 610-799-4244.

• How do I sign up for the patient portal?

All we need is your email address. We do have portal booklets available to help you sign up. Please note that our office portal is not the same as Lehigh Valley Health Network’s portal. They are two totally different portals.

• How can I get a refill of a current medication I am on?

Long term medications will only be handled during regular office hours and only if you are actively under our care (seen in our office within 1 year). These medications are refilled Monday through Friday from 8:00 AM to 5:00 PM. Please allow 48-72 hours for prescription to be refilled. When you call, please have the name of the medication, strength, the number of pills needed, how often you take them and the pharmacy you use. This information can be left on our prescription line at 610-799-4241 option 2.

• How can I get a prescription for a medication I do not currently take?

Just as we cannot treat illness over the phone, we cannot prescribe medications over the phone. Please call for an appointment.

• What if I need a doctor on an evening or weekend?

Our office hours are Monday through Thursday, 8:00 AM to 8:00 PM. Friday 8:00 AM to 5:00 PM and Saturdays 8:00 AM to 12:00 PM. If you need to speak to a provider beyond these times and it cannot wait until the office is open, we have a provider on call and can be reached through our answering service at 610-776-3616.

• How do I know if the office is open for inclement weather?

There are several ways to check to see if the office is open during inclement weather. You can check on www.wfmz.com, check our website at www.Parklandfamilyhealth.com or our Facebook page.

• How am I going to be notified of my test results?

Once the results have been received and reviewed by the provider, we will call you with the results. We will also notify you through the patient portal if you are signed up for it.